I showed that there are three groups of people who are absolutely worth building a bona fide community for. These are: current employees<\/a>, alumni employees<\/a>, and customers.\u00a0<\/span><\/p>\n This post takes a deeper dive into some of the top benefits that a corporate company can experience from building and nurturing a community for their customers.<\/span><\/p>\n Subscribe to receive updates when we publish new and interesting content.<\/strong><\/p>\n <\/p>\n <\/p>\n Here are five of the top company benefits that come from building and nurturing a community for customers.<\/b><\/p>\n <\/p>\n <\/p>\n Brand loyalty is one of the main goals of every company. If customers hold your product or service in such high regard that they will actively seek it out even amidst a selection of competing companies, your business has something very good going for it. <\/span>A number of companies<\/span><\/a> like Apple, Coca-Cola, Starbucks, and others have mastered brand loyalty.\u00a0<\/span><\/p>\n Some companies <\/span>utilise loyalty programs in order to secure ROIs<\/span><\/a> and research has shown that <\/span>89% of US adults belong to some form of loyalty program<\/span><\/a> and over <\/span>90% intend to repurchase with a company that they\u2019ve come to trust.<\/span><\/a> But, with or without a loyalty program in place, building a sense of community amongst your clients and customers<\/span> has been proven to increase brand loyalty<\/span><\/a>.\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n While Brand Loyalty ensures that customers and clients return to the company themselves, it can also play a role in increasing word of mouth referrals. We know that <\/span>81% of individuals will trust a recommendation from a family or friend<\/span><\/a> (rather than the claims of the company) so if you are able to establish the kind of trust in your clients that compels them to speak favourably of your company, you\u2019re going to naturally increase your word of mouth referrals.\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n Have you ever been asked by Amazon to provide a review of their products? Or to answer a question about a product that you purchased in the past? Millennials, more than generations before them, <\/span>have been shown to expect an answer<\/span><\/a> to their questions about a product or service as soon as the questions arrive.\u00a0<\/span><\/p>\n \u00a0There are two ways to meet this emotional need of your customer and client base: you can pay your own staff to be available 24\/7, or you can create a community-based channel of support. Some companies like Google rely 100% on community-led support <\/span>for products like Gmail<\/span><\/a>. The community-based option not only saves costs (recent research shows that it was <\/span>72% cheaper to invest in creating and maintaining community support vs relying on company support<\/span><\/a>), but it additionally strengthens the networks of communication between customers.\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n More and more companies are realising the importance of adopting a human-centered design approach to understanding their customers. Understanding customers isn\u2019t just about what sorts of products to design for them (see below), it\u2019s <\/span>also <\/span><\/i>about knowing how to market to them and how to otherwise interact with them in ways that will compel them to stay engaged.\u00a0<\/span><\/p>\n Human-centered design can be done in more formalised ways with significant overhead cost, but creating an engaged community can allow your human-centered design experts to gain constant insights through a feedback loop. When you understand your customers and clients better, <\/span>you\u2019ll be able to create better structures, services, and products to engage them<\/span><\/a> at continually-deeper levels.\u00a0<\/span><\/p>\n <\/p>\n <\/p>\n One of the best examples of a company that sources its ideation freely from its engaged customers is Lego. <\/span>Lego Ideas<\/span><\/a> is a platform where anyone can build and upload their own idea for a lego kit. Members of the public then offer it \u201csupport\u201d (votes) and any kit idea that receives over 10,000 \u201csupports\u201d is considered by the company for possible uptake. This platform allows for infinite ideation to be freely developed.<\/span><\/p>\n (As a point of interest: Fortune 100 companies are also using a similar method <\/span>to source ideation from their alumni employees<\/span><\/a>.)<\/span><\/p>\n <\/p>\n <\/p>\n If you would like support in building your own community, whether it is for current employees<\/a>, alumni<\/a>, or customers, Aluminati is here to support you. Our consultancy team is available to help with early-stage community strategy development or growth stage community scale-up projects.\u00a0<\/strong><\/a><\/span><\/p>\n We\u2019ll work with you to better understand your corporate community and how to build and sustain deeper interactions between all your members. <\/span>And of course, the stunning Aluminate Community Builder<\/strong><\/a>, our cutting-edge community platform, is available to meet the critical digital requirements of any modern community.<\/span><\/p>\n <\/p>\n Subscribe to receive updates when we publish new and interesting content.<\/strong><\/p>\n![\"\"](\"https:\/\/www.aluminati.net\/wp-content\/uploads\/2021\/05\/blake-wisz-JJg90OAnWI-unsplash-1024x683.jpg\")
<\/p>\n1. An engaged community increases brand loyalty, which leads to repurchases.\u00a0\u00a0\u00a0<\/strong><\/h3>\n
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<\/p>\n2. Turning customers into fans leads to word of mouth referrals.<\/strong><\/h3>\n
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<\/p>\n3. An active client community supports each other and, in doing so, reduces company costs.<\/strong><\/h3>\n
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<\/p>\n4. An engaged customer community enables the company to gain important insights about how it should interact with its customers.\u00a0<\/strong><\/h3>\n
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<\/p>\n5. Customer-led conversations about ideation can provide free product development ideas to the company.<\/strong><\/h3>\n
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<\/p>\nBuilding your community<\/b><\/h3>\n