{"id":17957,"date":"2025-10-14T11:52:42","date_gmt":"2025-10-14T10:52:42","guid":{"rendered":"https:\/\/www.aluminati.net\/?p=17957"},"modified":"2025-10-14T13:21:23","modified_gmt":"2025-10-14T12:21:23","slug":"quality-assurance-specialist","status":"publish","type":"post","link":"https:\/\/www.aluminati.net\/quality-assurance-specialist\/","title":{"rendered":"Quality Assurance Specialist"},"content":{"rendered":"<p><strong>Job Description<\/strong><br \/>\nThe role of a Quality Assurance Specialist is to test all work tickets that have been worked<br \/>\non by our developers before the work is released to a live environment. All work tickets are<br \/>\nscrutinised while testing is underway to adhere to the high standard that our customers<br \/>\nwould expect, and that the work aligns with the internal or client requirements and<br \/>\nspecifications. Feedback and suggestions should be provided to the relevant developer(s)<br \/>\nwhere necessary.<\/p>\n<p>A Quality Assurance Specialist will also assist with identifying and diagnosing any bugs<br \/>\nfound in the software, as well as assist with troubleshooting support in relation to the<br \/>\nsoftware, and support the development team where necessary in ascertaining a swift resolution.<\/p>\n<p><strong>Key responsibilities and accountabilities:<\/strong><\/p>\n<ul>\n<li>The Quality Assurance (QA) of any and all changes that have been implemented as a result of development work on either a test or live service<\/li>\n<\/ul>\n<p>&#8211; This includes, but is not limited to, new features, bug resolutions, and design changes for the Aluminate and Email for Life services<\/p>\n<ul>\n<li>The troubleshooting of service functionality as a result of a bug investigation or new feature requests to aid in developer investigations<\/li>\n<li>Identifying any system functionality that is unexpected and reporting this via the correct channels and tools<\/li>\n<li>To provide clear and accurate QA notes when testing, and be able to provide evidence of expected or encountered behaviour<\/li>\n<li>To be able to implement client service requests within MuteDev 2 (MD2), which may include configuration and wording requests that do not require a developer to implement<\/li>\n<li>To correctly follow set processes for implementation, testing, and handover in regards to the Pivotal Tracker\/MD2\/GitLab environments<\/li>\n<li>To become fully proficient with the use automated testing tools<\/li>\n<li>To provide training to new and current team members as a result of onboarding,<br \/>\ncontinuous training or the updating of internal processes<\/li>\n<li>To update user and client guides in regards to information clarity as a result of QA<br \/>\ntesting<\/li>\n<\/ul>\n<p><strong>Desirable Attributes<\/strong><\/p>\n<ul>\n<li>Constantly striving to update and improve services and systems<\/li>\n<li>A \u201cthink outside the box\u201d mentality when testing user experience<\/li>\n<li>To think as a client of the business when undergoing testing to ensure the user experience is smooth and user friendly<\/li>\n<li>A good eye for detail and curious about system functionality<\/li>\n<li>An excellent IT understanding, including a minimum typing speed of 50 WPM<\/li>\n<\/ul>\n<p>In addition and dependant on skills, you may be involved in the following:<\/p>\n<ul>\n<li>Identify continuous process improvement and streamlining opportunities regarding the Quality Assurance process and assist with their implementation where required<\/li>\n<li>To populate and update metrics,as used by the manager for monthly KPIs<\/li>\n<li>To assist the Client Success Team with other customer-facing matters, including but not limited to our Helpdesk system and client communications<\/li>\n<li>Assist with any other business activities as assigned by management<\/li>\n<\/ul>\n<p>Interview Process:<br \/>\nTechnical task to be completed prior to face-to-face interview.<\/p>\n<h3 style=\"margin-bottom: 30px;\"><b>To apply please email your CV &amp; Cover Letter<b><\/b><\/b><\/h3>\n<p><a class=\"fusion-button-default-size button-default \" style=\"background: #007afa;\" href=\"mailto:jobs@aluminati.net\" target=\"_self\" rel=\"noopener\"><span class=\"fusion-button-text\">Apply now<\/span><\/a><\/p>\n<p>Or email us at <b>jobs@aluminati.net<b><\/b><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description The role of a Quality Assurance Specialist is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[28,22],"tags":[],"class_list":["post-17957","post","type-post","status-publish","format-standard","hentry","category-blog-news","category-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - 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